Privacy Policy for Rajesh Car Rental
At Rajesh Car Rental, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and protect the information provided to us when using our taxi and hotel booking services in Shimla. Please read this policy carefully to understand our practices regarding your personal information.
- Information We Collect:
1.1. Personal Information: We may collect personal information such as your name, address, contact details (including phone number and email address), and payment information (such as credit card details) when you make a booking with us.
1.2. Travel Information: We may also collect travel-related information, such as your travel dates, flight details, hotel preferences, and any special requirements you may have, to ensure a smooth travel experience.
1.3. Usage Data: When you visit our website or use our services, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, and pages visited. This data helps us analyze trends, administer the website, and improve our services.
- Use of Information:
2.1. Service Delivery: We use the collected information to provide and manage the requested taxi and hotel booking services in Shimla. This includes processing bookings, arranging transportation, communicating with you regarding your reservation, and providing customer support.
2.2. Personalization: We may use your information to personalize your experience, recommend tailored offers, and improve our services to better meet your preferences and needs.
2.3. Communication: We may use your contact information to send you important updates, service notifications, marketing communications (with your consent), and respond to your inquiries and feedback.
2.4. Analytics and Improvements: We analyze usage data to improve our website, services, and customer experience. This includes monitoring trends, measuring the effectiveness of our marketing campaigns, and enhancing our security measures.
2.5. Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, or legal processes, or in response to valid requests from law enforcement or governmental authorities.
- Data Sharing and Disclosure:
3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services. These may include transportation providers, hotels, payment processors, customer support platforms, and marketing agencies. We ensure that these parties are bound by strict confidentiality and data protection agreements.
3.2. Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to court orders or subpoenas, or protecting our rights, property, or safety, as well as the rights, property, or safety of our customers or others.
- Data Security:
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain strict security protocols and regularly update our security practices to protect your data.
- Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.
- Your Rights:
6.1. Access and Correction: You have the right to access, update, or correct your personal information held by us. You may do so by contacting us using the details provided below.
6.2. Consent Withdrawal: If you have previously provided consent for certain data processing activities, you have the right to withdraw your consent at any time.
6.3. Data Deletion: You may request the deletion of your personal information held by us, subject to any legal obligations